Shipping and Returns

DELIVERY
We will endeavour to keep to delivery dates promised however any delivery date is an estimate and we are not legally bound to it.

It is your responsibility to inspect goods on arrival.

Our standard delivery times are 6 – 8 weeks- We will contact you to make arrangements regarding delivery.

It is up to you to inform us if there is limited access into the property, we are happy to make arrangements ahead of time to assist with the access, however adjustments to the furniture once the order has been processed will incur a cost to the purchaser.
It is the customer’s responsibility to ensure that access in the property, and within the delivery location at the point of purchase. The customer also needs to ensure that there is adequate room to take the furniture through doorways, taking note of any restricted passageways, stairs and awkward turns.
If there are problems, please us know ahead of time on 0208 398 9116

We only deliver through a ground floor or basement entrance and go up to a second floor level. We cannot deliver above this level unless there is suitable lift access and we will not deliver items through windows. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.

If we attempt to make a delivery on the delivery date/timeslot that you have accepted and no one is present to receive the goods, necessitating a repeat delivery, you will incur a repeat delivery charge, which must be paid prior to the redelivery, even if the original delivery was free of charge. This repeat delivery charge will also apply if you cancel an agreed delivery date/ timeslot less than two working days prior to the agreed date. The repeat delivery charge will be the original delivery charge.

If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Origins Design having contacted you todo so), you will incur storage charges of £75 per week.

RETURNS
Contract Cancellations and Returns Procedure:

You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us within 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Origins design via letter or email with full details of your order.

If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:

Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge, which is calculated as the original delivery charge (to cover the collection costs) plus a £25 handling fee (to cover restocking costs). The charge will be deducted from the refund value when processed. To arrange a collection please contact us by emailing info@originsdesign.com or calling 020 83989116

You will be reimbursed to the account with which you paid for the goods once the goods have been received back into our Distribution Centre. Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

The goods must arrive back with us in an undamaged, fully resalable condition and with its original product packaging undamaged and intact. Origins design reserves the right to refuse to process a refund on any item that is not returned to us in fully resalable condition.

Products which fall into the following categories will not be refunded unless they are proven to be faulty:
– Any goods made to a customer’s own specifications, made to measure or personalised items

If you wish to exercise your right to cancel this contract prior to order dispatch, please email info@originsdesign.com or call 020 83989116 immediately. If your order has been dispatched, the returns procedure will apply.

This does not affect your statutory rights.

DEFECTIVE OR DAMAGED GOODS
We strongly advise you to thoroughly check your furniture upon receipt. To protect your interests, any claim concerning damaged and/or defective goods must be notified to Origins Design by emailing info@originsdesign.com or calling 020 8398 9116 within 48 hours of delivery. We do not accept claims for damage caused by the customer. We may ask you to email us photos of damage for our records and to assess the validity of a claim.